How Does Sapphire Ensure Competency and Balcony Quality Assurance?

2. Competency & Training: Raising Industry Standards

Sapphire’s in-house Learning Management System (LMS) goes beyond standard training—it ensures every operative meets and exceeds UK 2023 competency requirements (based on Dame Hackitt’s review).

• Each balcony is traceable to the skilled operative who built it.
• Full training and competency records are logged.
• Continuous upskilling for compliance and balcony quality assurance.

3. Supplier Management: Driving Quality Through Tiers

Our Gold, Silver, and Bronze supplier rating system ensures we work only with top-performing partners. Suppliers are rated based on long-term quality performance, encouraging ongoing improvement and ensuring consistently high standards.

4. Quality Control: Right-First-Time Manufacturing

We engineer quality into every stage of our process:

• Precision-engineered components that can only fit one way, preventing assembly errors.
• Minimal welds, third-party and AI inspected to ensure structural integrity.
• Witness-marked bolts for visible verification of assembly accuracy.

5. Learning from Challenges: A Culture of Continuous Improvement

Quality isn’t just a goal, it’s a process. When we identify areas for improvement, we act.

• Example: In 2015, we introduced stage-by-stage visual sign-offs and a change request system after identifying factory alterations made without design approval. This prevented future errors and strengthened our commitment to design integrity.

6. Customer Satisfaction: Backed by Industry-Leading NPS

Our customer-first approach is reflected in our impressive Net Promoter Score (NPS) of over 70—a benchmark that rivals major global brands.

• On-time, snag-free deliveries.
• Full transparency through the Balcony Passport App.
• Consistent communication and support.

How Does Sapphire’s Approach Differ?

Unlike traditional construction norms, Sapphire’s digital-first, competency-focused approach ensures that every balcony is:

• Manufactured to the highest standards.
• Tracked, documented, and quality-checked at every stage.
• Installed seamlessly, reducing delays and snagging.

Quality isn’t just about certification, it’s about real-world results. However, we also hold industry-leading certifications, including:

• ISO 9001 Quality Management Systems (since 1999).
• CE/UKCA Marking to BS EN 1090 across all relevant factories.