Sales & Marketing Support Executive

Our Values

• Deliver –  we do what we say we’ll do 
• Initiative –  we encourage everyone to use their initiative 
• Appreciation –  we show appreciation for both performance and commitment 
• Learn –  we stop to learn lessons and have the courage to change 
• Support –   we support others to avoid blame 

Key Accountabilities

CPD’s 

• Respond to CPD requests and schedule them in with the Brand Director to deliver 

• Build and manage the CPD target list for architects and other key organisations within the CRM 

• Actively reach out to gold target architects and other key organisations to identify CPD coordinators and book in CPD sessions 

• Arrange food for CPDs where required 

• Issue CPD certificates to organisations following completion of CPD delivery 

• Report on CPD programme performance against targets 

• Make updates to CPD presentations as required and manage through the accreditation process 

• Work with the Marketing Manager and Business Development Team to help promote the CPD programme 

• Ensure maintenance of CRM records of outputs from CPDs and design meetings 

Marketing Enquiry Management 

• Monitor inbound leads and respond to all enquiries in a timely manner 

• Track and follow up all enquiries to capture required details 

• Capture qualification information and update lead qualification sheet 

• Set up design meetings for enquiries where required  

• Schedule handover meetings with Marketing and Business Development 

• Ensure marketing qualified leads are correctly added to the CRM to enable accurate reporting 

• Pick up inbound enquiry calls to track enquiries coming in via phone calls. 

Proactive lead follow up 

• Contact priority leads when they download materials from the website such as whitepapers or meet the threshold for lead scoring 

• Follow up on warm leads from events in a timely manner to ensure they progress. 

A.O.B 

Support Marketing events where needed by following up customers and architects for attendance. 

• Attend CPD’s/Events if requested 

Skills, Knowledge, Qualifications and Experience

• Data analysis and reporting skills
• Exceptional written and verbal communication skills
• Proactive approach focused on delivering targets
• Exceptional organisation and time management skills
• Good IT skills; including MS Office
• Understanding and experience with LinkedIn
• Strong interpersonal skills and relationship building
• Willingness to contact customers by Phone
• Excellent communication and coordination skills to inform colleagues before and after key meetings, maintain CRM end ensuring good visit and event reports to communicate outcomes.

Location