Sales & Marketing Support Executive

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  • Ref:002 / SALESMKTG

  • Hours: 7.30am – 16.30 Mon – Fri

  • Working: Hybrid/Reading Office/On site

  • Location: Reading, Head Office

  • Date Posted: 25/11/25

  • Closing Date: 01/01/27

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Our Values

  • Deliver –  we do what we say we’ll do 
  • Initiative –  we encourage everyone to use their initiative 
  • Appreciation –  we show appreciation for both performance and commitment 
  • Learn –  we stop to learn lessons and have the courage to change 
  • Support –   we support others to avoid blame 

Key Accountabilities

CPD’s 

  • Respond to CPD requests and schedule them in with the Brand Director to deliver 
  • Build and manage the CPD target list for architects and other key organisations within the CRM 
  • Actively reach out to gold target architects and other key organisations to identify CPD coordinators and book in CPD sessions 
  • Arrange food for CPDs where required 
  • Issue CPD certificates to organisations following completion of CPD delivery 
  • Report on CPD programme performance against targets 
  • Make updates to CPD presentations as required and manage through the accreditation process 
  • Work with the Marketing Manager and Business Development Team to help promote the CPD programme 
  • Ensure maintenance of CRM records of outputs from CPDs and design meetings 

Marketing Enquiry Management 

  • Monitor inbound leads and respond to all enquiries in a timely manner 
  • Track and follow up all enquiries to capture required details 
  • Capture qualification information and update lead qualification sheet 
  • Set up design meetings for enquiries where required  
  • Schedule handover meetings with Marketing and Business Development 
  • Ensure marketing qualified leads are correctly added to the CRM to enable accurate reporting 
  • Pick up inbound enquiry calls to track enquiries coming in via phone calls. 

Proactive lead follow up 

  • Contact priority leads when they download materials from the website such as whitepapers or meet the threshold for lead scoring 
  • Follow up on warm leads from events in a timely manner to ensure they progress. 

A.O.B 

Support Marketing events where needed by following up customers and architects for attendance. 

  • Attend CPD’s/Events if requested 

Skills, Knowledge, Qualifications and Experience

  • Data analysis and reporting skills
  • Exceptional written and verbal communication skills
  • Proactive approach focused on delivering targets
  • Exceptional organisation and time management skills
  • Good IT skills; including MS Office
  • Understanding and experience with LinkedIn
  • Strong interpersonal skills and relationship building
  • Willingness to contact customers by Phone
  • Excellent communication and coordination skills to inform colleagues before and after key meetings, maintain CRM end ensuring good visit and event reports to communicate outcomes.

Location