How Does Sapphire Ensure Competency and Balcony Quality Assurance?
Ensuring Quality & Competency at Every Stage
At Sapphire Balconies, we’re dedicated to creating balcony solutions that stand the test of time. Our process focuses on quality, expertise, and continuous improvement at every stage, from design to installation.
End-to-End Traceability with the Balcony Passport App
Our digital-first platform
Our proprietary Balcony Passport App is the backbone of our quality assurance system. This digital-first platform provides:
- Step-by-step photographic documentation of every production stage.
- Mandatory sign-offs to ensure no stage is skipped.
- Full traceability from manufacture to installation, ensuring accountability.
This means every balcony has a complete, verifiable history, giving clients total peace of mind.
Competency & Training: Raising Industry Standards
Sapphire’s in-house Learning Management System (LMS) goes beyond standard training—it ensures every operative meets and exceeds UK 2023 competency requirements (based on Dame Hackitt’s review).
- Each balcony is traceable to the skilled operative who built it.
- Full training and competency records are logged.
- Continuous upskilling for compliance and balcony quality assurance.
Supplier Management: Driving Quality Through Tiers
Our Gold, Silver, and Bronze supplier rating system ensures we work only with top-performing partners. Suppliers are rated based on long-term quality performance, encouraging ongoing improvement and ensuring consistently high standards.
Quality Control: Right-First-Time Manufacturing
We engineer quality into every stage of our process:
- Precision-engineered components that can only fit one way, preventing assembly errors.
- Minimal welds, third-party and AI inspected to ensure structural integrity.
- Witness-marked bolts for visible verification of assembly accuracy.
Customer Satisfaction: Backed by Industry-Leading NPS
Our customer-first approach is reflected in our impressive Net Promoter Score (NPS) of over 70—a benchmark that rivals major global brands.
- On-time, snag-free deliveries.
- Full transparency through the Balcony Passport App.
- Consistent communication and support.
How Does Sapphire’s Approach Differ?
Unlike traditional construction norms, Sapphire’s digital-first, competency-focused approach ensures that every balcony is:
- Manufactured to the highest standards.
- Tracked, documented, and quality-checked at every stage.
- Installed seamlessly, reducing delays and snagging.
Quality isn’t just about certification, it’s about real-world results. However, we also hold industry-leading certifications, including:
- ISO 9001 Quality Management Systems (since 1999).
- CE/UKCA Marking to BS EN 1090 across all relevant factories.
Ready To Streamline Your Balcony Journey?
