Meet the team

Bryn Norman

Product Researcher

Year joined: 2020

Bryn joined in 2020 directly from education, working initially as a product researcher and now working as a test engineer and project manager within our Research & Development department.

Carl Hext

Commercial Manager

Year joined: 2019

Carl started his career as a professional tiler after studying building studies. He initially worked with one of the UK’s upmarket tiling brands before working for a high-end stone and tile brand where he then spent many years. In 2019 Carl joined our commercial team where he works with others to agree terms of our commercial contracts with customers.

Carl Mahoney

Site Coordinator

Year joined: 2021

Cassia Haughton

Marketing Assistant

Year joined: 2016

Cassia joined Sapphire after she relocated to Berkshire in 2016. Her previous background was working for a construction product manufacturer where she worked as a receptionist and a marketing assistant. Cassia facilitates our internal newsletter and oversees the collation and judging of our monthly MOT (Moment Of Truth) scheme which recognises employees who have stretched beyond expectation to better a customer experience. She will be off most of 2019 on maternity leave.

Charlie Bailey

Digital Marketing Manager

Year joined: 2022

Charlie started his career in construction working at a safety and site equipment supply company. Charlie joined our team in 2022 where he works within our marketing department. His role primarily focuses on our digital marketing, although Charlie has quickly risen to take responsibility for the content creation area of our marketing team where he coordinates marketing projects and oversees the creation of relevant and inspiring content to help inform and solve customers balconies issues.

Chelsea Lewis

Operations Programme Manager

Year joined: 2021

Chelsea joined Sapphire in 2021 after working for another balcony company previously. She joined the balcony industry in 2016 and now works for Sapphire’s Supply Chain Team. Previously, Chelsea earned a Bachelor of Arts in Spanish & Portuguese.

Chris Burgoyne

Contracts Manager

Year joined: 2023

Chris joined Sapphire in 2023 after a career in both HM Forces Royal Engineers and metalworking. Chris worked at various companies across the metalwork industry, after which he joined Sapphire where he now works as part of our contracts team.

Chris Goffin

Buyer

Year joined: 2020

Chris joined our team in 2020 as a Buyer within the Supply Chain team. He will be working in close collaboration with the purchasing team to source materials for our balcony projects. He began his procurement career in 2016 working at Optima Systems as a Procurement and Sustainability Officer moving on to be an Estimator before joining the Sapphire family.

Chris Jermy

North American Site Operations Manager

Year joined: 2014

Chris started his career as a sheet metalwork fabricator before becoming more involved in site-based installation of steelwork, balustrades and balconies. Chris worked for a number of specialist balustrade and balcony companies before joining our team in 2014. Chris now works with others internally to coordinate site requirements to ensure that balcony installs can be met with fulfilling deliveries and ensuring the correct Sapphire install equipment is on site when needed. Chris has numerous site qualifications and is one of our certified Appointed Persons as well as being SMSTS trained. Chris now lives in North America supporting our operations there and also supports the UK activity through his extensive knowledge and skill set