Procurement

Our impressive production capability – and commitment to the quality process at every stage of the manufacturing process and the supply chain – is second to none in the industry.

Sapphire’s Balcony Passport app provides key quality process benefits to customers because without the sapphire balcony passport app being signed off at each stage, a balcony is not authorised to move on to the next or to be dispatched.

With this quality process app, every stage of QC checks is captured, from multiple stages of assembly to final quality acceptance, delivery, installation and handover. The install side of Passport is available to our Sapphire Accredited installers and provides unprecedented visibility into the manufacture and installation process of each balcony.

Passport provides a complete traceable history on each balcony, and the design of it is such that the next checklist cannot be completed until the prior one has been completed. This gives assurance that every balcony has gone through the complete QC process so that every balcony can be delivered ‘Right’, in line with our brand promise of balconies delivered Rigid.Ready.Right.

The quality process is controlled through each step meaning that when a balcony is delivered, the quality is far thoroughly checked than it ever would have been in the old industry norm of supply and install balconies leading to the snagging happening at the point of client handover.