Supply & Support Overview

Our unique model of supplying & supporting has worked smoothly for a numerous projects over the years, providing a better solution than either supply only or supply and install.

Supply & support is a hybrid, but better alternative to supply only or supply & install. It is where processes and support go above and beyond the contractual obligations to ensure that the product delivered is right and the process of delivering it is smooth and safe.

This method allows experienced experts to install our balconies under our close supervision and support delivering the best possible end-to-end service for our clients.

Here are a number of testimonials explaining the benefits of supply and support.

Tim Hawkins – Project Director of Berkeley Group at Royal Arsenal summarises what he feels are compelling reasons for Supply and Support:

• Traditional steel balconies always need decking, soffits, lighting etc. added after install, whereas with Sapphire Glide-On™ Cassette® balconies are fully complete as soon as they are in position.

• With thorough QA of the prefinished balconies in the factory, snagging is done on the lorry. This makes it simpler to rectify any potential defects before install rather than snags having to be done after the balcony is installed

• Clear lines of responsibility mean there isn’t blame between the Sapphire supplying and the installers. On Royal Arsenal, Berkeley experienced proved that with ‘the Supply and the Support’ there was “very little fuss”.

• Warranty is clear cut with clear responsibilities with the supply approach sapphire take.

Andrew Parsons – Founder of Sapphire

Tristan Parsons – Director of Sapphire